Refund Policy

At Sea Moss Wellness, we are committed to ensuring the satisfaction of our customers.

We understand that sometimes a product may not meet your expectations.

That's why we offer a generous 90-day return and refund policy.

1. Return Eligibility Window

We have a 90-day return policy, which means you have 90 days after receiving your item to request a refund.

2. Condition of Returned Items

To be eligible for a return and refund, items must be in the same condition that you received them, unopened and in their original packaging.

Partially used or opened products are not eligible for a refund.

3. Non-Refundable Items

Certain types of items cannot be returned for a refund, such as gift cards and downloadable products.

4. Return Process

To initiate a return, please contact our customer service team at support@seamosswellness.com. Provide your order number and the reason for your return.

Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or wrong item).

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@seamosswellness.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@seamosswellness.com and send your item to the provided return address.

8. Customer Service Contact

For any questions or concerns regarding your order or this refund policy, please contact our customer service team at support@seamosswellness.com .

Thank you for shopping with Sea Moss Wellness.

We appreciate your business and are here to ensure that your experience with us is positive and satisfying.